Humanitarian Response   (Special Assistance)

Challenge

An organization should master the numerous challenges of an emergency in order to assist directly and indirectly affected persons, their families, relatives and friends over a period of weeks and months. A team of dedicated, skilled, empowered and regularly trained volunteers shall comply with their needs, requirements and wishes.

Main topics handled

  • Telephone Enquiry Center: enquiries, return calls
  • Care: emotional and logistical care, traumatic stress, self-care
  • Communication principles
  • Family Assistance Center operations
  • Family briefings
  • Codeshare aspects
  • First necessities
  • Personal effects handling
  • Repatriations
  • Facilities
  • Documentation

How you will benefit

  • Participants understand the emotions and the human dimensions in a crisis and disaster environment and acquire the skills and know-how to deal with specific situations, including the role of cultures and religions.
  • Participants are briefed regarding the roles and responsibilities of authorities involved and learn the processes related to passenger manifests and commonly used forms.
  • Do’s and don’ts as well as lessons learned from numerous Special Assistance Team deployments will be reviewed.
  • Analyzing plans of suitably equipped Special Assistance Centers and of Telephone Enquiry Center facilities will enable participants to evaluate their own installations effectively.
  • The necessity of self-care, including debriefings and defusing, will be made clear.

Designed for

  • Heads and Team Leaders of Special Assistance Teams
  • Heads of units involved in Telephone Enquiry Processes
  • Heads of crew units involved in supporting affected crew members and their families
  • Deputies
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