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Swiss AviationTraining's service training for cabin crews and senior cabin crews meet SWISS’s highest service standards and requirements. We will also be pleased to tailor our courses to your company’s specific wishes and needs.
Content Service Training - Cabin Crew
(independent of aircraft type)
- Economy, Business and First Class workflows for the aircraft
type(s) concerned, respectively for shorthaul and longhaul flights
- inflight non-food items
- food and drink: gastronomy and wines
- inflight duty-free sales
- flight duties and rest times
- appearance and behaviour in uniform (make-up, behavioural dos
and don’ts)
- passenger care (passenger profiles, customer-minded actions and
communications, frequent flyer programmes)
- knowledge of cultural and religious backgrounds (Islam, Judaism,
Buddhism, Hinduism)
- airline-specific expertise (e.g. Hub Zurich, suppliers, sales and
marketing, other key interfaces), if desired.
Content Service Training - Senior Cabin Crew
(independent of aircraft type)
- leadership, communications and conflict management
- conducting efficient crew briefings
- conducting performance reviews
- making inflight announcements
- appreciating the customer (intensifying customer communications,
social skills)
- background information on the company and its home operating
base, if desired by the customer airline
- basic knowledge of business economics, if desired by the
customer airline.
Please contact us if you would like further information on admission requirements, tailored modules, course lengths, dates and/or fees.
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