Station and Branch Office Response

Challenge

Stations and Branch Offices must be able to deal with an emergency or a crisis from the moment of notification in a responsible, professional and efficient way, solving a multitude of simultaneous problems under great pressure. Crisis Management leadership competencies, teamwork and delegation abilities, procedural know-how and priority setting are key success factors.

Main Topics handled

  • Local Emergency Response Processes and Plans
  • Leadership
  • Dependencies
  • Resources
  • Agreements
  • Linking with other teams
  • Integrated crisis management
  • Humanitarian response
  • Crisis communications
  • Cooperation with Head Office teams
  • Site Teams
  • Partner Organizations
  • Facilities
  • Documentation

How you will benefit

  • Participants will acquire and improve skills required in order to implement the Station Emergency Response Plan.
  • They will be made aware of duties in dealing with authorities, organizations, partners, affected persons and their families, the media and the continuous liaison and cooperation with Head Office.
  • Participants understand the emotions and the human dimensions in a crisis and disaster environment and acquire skills and know-how to deal with specific situations, including the role of cultures and religions.
  • Restraints in media handling as well as pitfalls and do’s and don’ts are explained.
  • A basic table-top exercise will provide the opportunity for crisis management leadership in a controlled environment

Designed for

  • Local internal and external managerial station staff
  • Local sales representatives
  • Branch office staff
  • Deputies
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